FAQ - Frequently Asked Questions

How long will it take to receive my order?

Your order is processed by our fulfillment center within 48 hours of validation.

Delivery in France takes between 5 and 7 business days via Colissimo. Delivery is free.

These times are indicative and may vary during periods of high activity or local logistical constraints. Delivery is free for all destinations.

What should I do if I receive a damaged or incorrect item?

If you receive a defective, incorrect, or incomplete item, please contact us within 14 days of receipt so we can quickly resolve the issue. For efficient handling of your return or exchange request, you can contact us via our contact form, providing your order number, contact information, and photos of any damage, if applicable.

Can I cancel or modify my order after placing it?

You can generally cancel or modify your order as long as it has not been shipped. However, please contact us as soon as possible if you wish to make changes. Once an order has been shipped, it cannot be modified or canceled. However, you can still return or exchange items in accordance with our return and exchange policy.

How can I track my order after placing it?

Once your order has been placed, you will receive a confirmation email containing a tracking number. You can use this number to track the progress of your package until delivery. Additionally, you can log in to your account on our website to check your order status at any time.

Do you accept international orders?

Yes, we accept international orders and ship our products worldwide. Please note that international shipping fees may apply and delivery times may vary depending on your destination country. For more information on shipping fees and estimated delivery times, please visit our shipping information page.