FAQ, Frequently Asked Questions

How long will it take for me to receive my order?

Your order will arrive based on the shipping method chosen when ordering. Due to high volumes, most orders are delivered within 5-8 business days within Europe, excluding Sundays and public holidays. International delivery takes between 9-12 days.

What should I do if I receive a damaged or incorrect item?

If you receive a defective, incorrect or incomplete item, contact us within 14 days of receipt so we can promptly correct the problem. For efficient management of your return or exchange request, you can contact us via our contact form indicating your order number, contact information, as well as photos of any damage, if applicable.

Can I cancel or change my order after placing it?

You can usually cancel or change your order until it has been shipped. However, please contact us as soon as possible if you wish to make any changes. Once an order has been shipped, it cannot be changed or canceled. However, you can always return or exchange items in accordance with our returns and exchange policy.

How can I track my order after placing it?

Once your order is placed, you will receive a confirmation email containing a tracking number. You can use this number to track the progress of your package until its delivery. Additionally, you can also log in to your account on our website to view your order status at any time.

Do you accept international orders?

Yes, we accept international orders and ship our products worldwide. Please note that international shipping charges may apply and delivery times may vary depending on your destination country. For more information on shipping costs and estimated delivery times, please see our shipping information page.